What happens when a platform growing 800% year-over-year faces 10,000 customer support tickets a day? In this session, discover how HeliosX is using Cortex AI to move beyond manual triaging into a new era of intelligent, automated service, cutting response times, improving accuracy, and unlocking insights that drive customer trust. You’ll see the real-world architecture behind AI-powered ticket tagging, the measurable business impact it’s already delivering, and the bold next steps: real-time streaming, sentiment-driven triage, and proactive care. This is AI in action, reshaping how companies at scale serve, support, and delight their customers.