Ranjith Raghunath is a customer experience (CX) wizard, and we chat about why CX is important, modeling the customer journey process, the impact of AI on CX, and much more.

Ranjith's LinkedIn: https://www.linkedin.com/in/ranjith-raghunath/

CX Data Labs: https://www.cxdatalabs.com/

Note - there were some technical difficulties around the 44:00 minute mark. Nothing major though.