Building a dashboard is easy. Building one that truly serves your customer — that's where the real work (and value) begins. In this session, we’ll walk through how to build a Power BI dashboard from scratch with a customer-first mindset. From defining the right problem to designing with empathy, this session will cover:

• Understanding your audience’s pain points and priorities
• Translating business questions into measurable KPIs
• Structuring your data model for flexibility and performance
• Designing intuitive visuals and layout for usability
• Gathering feedback and driving dashboard adoption

If you are looking to level up your Power BI game, you’ll leave with practical tools, techniques, and frameworks to turn your dashboards into decision-driving assets.