In a fast-paced operational environment, processes are only as strong as the consistency with which they are followed. Compliance to process is not simply a matter of adherence - is it the foundation for efficiency, optimisation and improvement. This session will explore how operational teams can leverage data to measure and strengthen process compliance, ensuring daily practices align with, and deliver on organisational outcomes.

We will examine the practical approaches taken to collect, measure and turn process data into insight allowing opportunities to be identified and move towards a culture of data-informed decision making that fosters accountability, enhances customer experience and unlocks new avenues for operational excellence.