What sets strong Incident Responders apart? Responding effectively to incidents is a challenge - mainly because no two incidents are ever the same. But what if you could watch multiple people tackle the same scenario? Join us to explore what sets top responders apart and uncover the unexpected lessons we've gained from real-world scenarios.

The second in a four part 2025 series, this meetup is all about incident response, designed to foster a community where we can discuss challenges, share insights, and offer practical recommendations to improve organisational response strategies. Expect a mix of war stories, real-world examples, and actionable takeaways you can bring back to your own organisation.

The event will be split into two parts:

Part 1: Presentation Incident Groundhog Day by Hamed Silatani, Founder of Uptime Labs Learning to respond to incidents is never easy, especially since each one is unique. In this talk, Hamed will explore what sets the best responders apart and reveal the unexpected lessons learned from observing multiple people tackle the same incident.

Part 2: Panel Session A deep dive into best practices and tactics for enhancing your organisation’s incident response. We’ll discuss common challenges, what effective response looks like, and share some of our most memorable war stories. Led by an impressive panel: Russell Beggs - SVP Engineering, ESO Paul McGrath - Principal IT Service Manager, Unum Peter Graham - VP Head of Customer Operations, Options Technology Hamed Silatani - CEO & Founder, Uptime Labs

Agenda 5pm - Arrivals, networking, food and drinks 6pm - Presentation & panel session 7pm - Networking, food and drinks