As organizations navigate the surge of 'AI-powered' solutions in IT, and especially in EUC, distinguishing genuine innovation from 'AI washing' is critical. In practice, AI only performs as well as the data that feeds it. That means AI for IT needs more than accurate data—it needs data that is contextually relevant to the environment it serves. In this session, you'll learn about the new dynamics of digital employee experience that measurably improve MTTR and IT productivity.