In this session we discuss how to improve customer service using AI with a Microsoft Teams Integrated Contact Center. We demo 4 specific use cases: Digital Assistant IVR, AI transfer assistant, suggested resources based on call context, and AI Agent checklist. This gives some real-world options to enhance customer services and assist your agents in the contact center.
talk-data.com
Company
Landis Technologies
Speakers
1
Activities
1
Speakers from Landis Technologies
Talks & appearances
1 activities from Landis Technologies speakers