Despite the robustness of a retailer's order management system, external factors can disrupt both employee and customer experiences. Cognizant tackled the Must-Arrive-By-Date (MABD) challenge, crucial for ensuring timely shipments. Their OMS Gen AI solution features an intelligent assistant that predicts PO delays and recommends actions to guarantee on-time arrivals. This innovation delights store associates and customers alike, ensuring shelves remain stocked even under extreme weather conditions.

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