A supply chain expert shows that happy, motivated workers can make big profits for big box companies - that the service and retail industries can provide well-paying jobs, compete on costs, and win. We speak with Zeynep Ton, Professor of Operations Management at MIT Sloan, author of "The Good Jobs Strategy" and founder of the Good Jobs Institute, about how good jobs can be great for business, and what it means for the future of work.
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Zeynep Ton
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Professor of Operations Management
MIT Sloan School of Management
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