Redefine remote support with agentic AI alongside innovation from TeamViewer. This session introduces the latest AI agent evolution—an assistant that autonomously supports IT incident resolution while keeping human experts in control. Learn how the human-in-the-loop architecture enhances IT expertise by proposing diagnostics and troubleshooting actions, executing automation safely. Experience it in action and explore Autonomous Endpoint Management at scale.
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Speaker
Sebastian Schrötel
2
talks
Sebastian Schroetel is a global technology enthusiast, leading cutting edge products and incubating the latest technology into business solutions for many years.
His 17 years experience in the software industry includes leading a wide range of product initiatives around Machine Learning, AI, Low-Code/No-Code, Developer Tooling and Process Automation.
At TeamViewer, Sebastian leads the global AI initiative as well as the unified future AEM platform "TeamViewer One".
Bio from: Microsoft Ignite 2025
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IT teams today are under constant pressure to do more with less. TeamViewer AI improves efficiency through autonomous action — detecting, diagnosing and resolving IT issues with minimal oversight. The result: faster resolution, lower ticket costs and proactive prevention all leading to a frictionless digital environment. See how partnering TeamViewer AI with Microsoft prepares enterprises for an autonomous future.