Insurance carriers are rapidly adopting AI agents to tackle complex challenges—from customer engagement to claims management and underwriting. In this session, learn practical steps to build intelligent agents by applying agentic frameworks using Microsoft technologies like Copilot Studio. We’ll illustrate with an agent that automates the tedious tasks of an insurance claims analyst, boosting productivity and reducing error.
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Ayush Bajaj
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Ayush Bajaj is a lead designer shaping the user experience of AI agents in financial services, with a focus on insurance and capital markets. He blends conversational UX, tool orchestration, and responsible AI to deliver compliant, measurable outcomes: faster decisions, better data quality, and improved customer experiences. He has led cross-functional teams from prototype to production and teaches practical patterns for prompt design, evaluation, and safety.
Bio from: Microsoft Ignite 2025
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