Cox’s growth goals hinge on customer acquisition and retention to expand its market reach. Traditional customer service models, limited by inefficiencies and reactive support, hinder scalability. Next-generation customer service innovations – powered by AI, automation, and data-driven insights – enable proactive engagement, hyper-personalization, and seamless omnichannel experiences. Innovative strategies unlock new revenue streams, improve customer lifetime value, and enhance operational agility, turning every customer interaction into a growth opportunity.

This Session is hosted by a Google Cloud Next Sponsor.
Visit your registration profile at g.co/cloudnext to opt out of sharing your contact information with the sponsor hosting this session.

Join Cox Communications in their generative AI journey, from innovation to transformation. Explore how they enhance sales and value using Google Cloud's Vertex AI suite. Uncover use cases improving digital sales and NPS, and reducing contact center costs. Get insights from the journey's early days, including rapid prototyping, preliminary results, and plans for organizational readiness and application controls essential for scaling. Don't miss this deep dive into the intersection of innovation, strategy, and tangible outcomes.

By attending this session, your contact information may be shared with the sponsor for relevant follow up for this event only.

Click the blue “Learn more” button above to tap into special offers designed to help you implement what you are learning at Google Cloud Next 25.