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The Human Element in Incident Response 2025-02-27 · 18:00 How cognitive biases, decision making, and company culture shape incidents This is the first in a four-part series exploring the often-overlooked human and organisational factors that influence incident response. While technology plays a critical role, it is people—decision-makers, responders, and stakeholders—who ultimately determine the outcome of an incident.In this session, we examine how human behaviour, cognitive biases, and organisational culture shape incident management. Key topics include: How a company’s “immune system” affects its ability to detect, respond to, and recover from incidents. The role of cognitive biases in high-pressure decision-making. The impact of human error on incident response plans—and how to build resilience around it. Leadership, communication breakdowns, and the emotional stress of incident response.Join us as we uncover the human side of resilience and discuss strategies to optimise incident response by understanding the people behind it. Speakers include: Hamed Silatani: CEO at Uptime Labs Lyubomira Dimitrova: Chief Product Officer at Veriom Stuart Rimmel: Lean Transform Lead at IG Group Thomas Munson: Head Of Technical Service Operations at Our Future Health	The Human Element in Incident Response

How cognitive biases, decision making, and company culture shape incidents

This is the first in a four-part series exploring the often-overlooked human and organisational factors that influence incident response. While technology plays a critical role, it is **people—decision-makers, responders, and stakeholders—who ultimately determine the outcome of an incident.**In this session, we examine how human behaviour, cognitive biases, and organisational culture shape incident management. Key topics include:

How a company’s “immune system” affects its ability to detect, respond to, and recover from incidents.
The role of cognitive biases in high-pressure decision-making.
The impact of human error on incident response plans—and how to build resilience around it.
Leadership, communication breakdowns, and **the emotional stress of incident response.**Join us as we uncover the human side of resilience and discuss strategies to optimise incident response by understanding the people behind it.

Speakers include:

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