Serving millions of users daily while adhering to strict compliance and reliability requirements makes delivery of high-scale AI services even more challenging. In this session, you'll discover how Slack integrated generative AI features to help users find and read information faster, exploring the architectural decisions they made to meet increasing demands while continuing to develop rich functions that help users save time daily. Learn how model flexibility on Amazon Bedrock and the accelerated performance of Amazon Nova at a low cost helped Slack grow exponentially in two years while maintaining security and reliability.

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