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Google Cloud Next session 2024-04-10 at 17:45

Accelerating customer experience with generative AI: Real results

Event: Google Cloud Next '24

Speakers

Kevin Shatzkamer

Managing Director, Conversational AI Incubation and Delivery · Google Cloud

Lindsey Pellerin

AVP Transformation, Customer Advocacy and Service · AT&T

Deepika Adusumilli

Chief Data & AI Officer · BT Group

IGNACIO VALENTIN JUAN GARCIA

CIO Italy and Global Data Leader · Vodafone

Topics

AI/ML GenAI Cloud Computing GCP

Description

There is nothing more critical than getting customer experience right. The channels and information we leverage to truly serve the customer is exploding with positive outcomes. In this session, BT Group, Vodafone, and AT&T will share their approach, strategies, and results supercharging use cases and delivering differentiated customer experience. Join us to hear about these real world deployments, lessons learned, and how AI is being used to drive innovation and business growth.

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