Your communications platform is the front door for customers to reach your business. Are you using traditional one-size fits-all solutions? Learn how to use Azure to elevate and automate your customer interactions with AI. Build faster, human-centric responses – whether text-based through BOTs – or through integrated voice channels – all while providing a seamless escalation path for your teams, with the contextual information they need to respond to customer needs rapidly and effectively.

𝗦𝗽𝗲𝗮𝗸𝗲𝗿𝘀: * Milan Kaur * Shawn Henry

𝗦𝗲𝘀𝘀𝗶𝗼𝗻 𝗜𝗻𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻: This video is one of many sessions delivered for the Microsoft Ignite 2023 event. View sessions on-demand and learn more about Microsoft Ignite at https://ignite.microsoft.com

OD28 | English (US) | AI & Apps

MSIgnite