Ratepay is leveraging Snowflake's native LLM and ML features to build an automated quality assurance routine for its customer service. By ingesting knowledge base data from various sources—including emails, and images—this system automatically checks the outcome of all outgoing correspondence. This innovative approach is on track to save Ratepay significant costs by reducing reliance on external vendors and moving away from manual spot-checks. Join us to learn how to implement an automated AI-driven solution that ensures quality, reduces operational costs, and scales efficiency in customer service.