We've all experienced it—that moment when an AI assistant creates more problems than it solves because of its robotic responses and lack of contextual awareness. It operates in a vacuum, making customer experiences less than delightful. In this session, you will learn how to create meaningful and hyper-personalized customer experiences with Amazon Nova Sonic and design patterns to enable new use cases. You will discover how Amazon Nova Sonic's tool use and function calling capabilities enable integration with external APIs and internal and external data sources to provide context that makes for delightful voice-based customer interactions.

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