Google Cloud’s Contact Center as a Service (CCaaS) solution has powerful capabilities to modernize and transform contact centers. Learn about the unique features, including co-browse for visual agent assistance and multimodal interactions for seamless customer journeys across channels like voice, chat, and email. The session will also cover integrated quality management (QM) and workforce management (WFM) tools for optimizing agent performance and scheduling, and a robust security architecture featuring VPC Service Controls.