Learn what’s new in agentic service and how organizations are evolving toward frontier service models with Dynamics 365. See how collapsing legacy systems and unifying platforms enables more autonomous operations—improving CSAT, lowering costs, and strengthening security and compliance. Explore new opportunities and use cases that span customer service and IT help desk, powered by AI, extensibility, and secure, integrated data.

Keynotes & panels featuring industry leaders from Google, AWS, IBM, PayPal, Bank of America, Capital One, Visa, JPMorgan Chase, Hyatt Hotels Corporation, United Nations, Fireworks AI, WaveAI, EA, Dropbox, Ancestry, Oracle, LinkedIn, and more.