This talk focuses on using conversational AI to drive revenue growth and optimize customer experience in your contact center. Discover how AI-powered virtual agents can proactively engage customers, identify sales opportunities, qualify leads, and seamlessly hand off high-priority interactions to human agents. Additionally, explore strategies for implementing tiered service models (freemium and premium) to enhance customer journeys and increase revenue. Premium service offerings could include faster response times, queue bypassing, and video calls with live agents.