Accenture research shows 70% of customers spend more with companies that offer seamless experiences, reinforcing how the right blend of technology and empathy can turn every interaction into a moment of brand connection. Join us to explore how companies can turn cost centers into growth drivers using Microsoft Dynamics 365, Copilot Studio, intelligent IVR, and AI-guided workflows. Based on our work with 1-800-Flowers, we'll show how contact centers are building trust, relationships and growth.
talk-data.com
Speaker
Abi Sridhar
2
talks
Global GTM Lead, Customer Engagement - AI Business Solutions
Avanade
Abi Sridhar is the Global Customer Engagement Go-to-Market Lead at Avanade, where he helps organizations reimagine the service experience and transform customer engagement into AI-powered growth engines. With over 16 years of experience leading large-scale global sales and service transformation programs, he specializes in bringing together strategy, human-centered design, and Microsoft technology to deliver measurable business impact.
Bio from: Microsoft Ignite 2025
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Talks & appearances
2 activities · Newest first
with
Nitasha Chopra
(Microsoft)
,
Abi Sridhar
(Avanade)
,
Marty Priest
(Microsoft)
,
Christian Lewis
(BNY)
Ready to leave legacy CRM behind? Discover how global companies are moving to Dynamics 365 to drive growth. Learn proven strategies for rapid time-to-value, smooth data migration, and quick adoption of Copilot and agents. Get tools, templates, and real-world stories to guide a secure, confident transformation - at your pace.