with
Adam Thorsteinson
(Alaska Airlines)
,
François Nicholas
(Alaska Air Group)
,
Saif Abid
(Bitstrapped)
Conversational large language model (LLM) agents have the potential to revolutionize the online customer journey, but they carry substantial risks. How can we evaluate the nuance and effectiveness of an agent’s conversational outputs when there isn’t any ground truth for comparison, and without using hundreds of hours of manual conversation time? Join this technical deep-dive to learn how Alaska Airlines has unlocked 10x productivity gains by training generative AI agents to converse at scale with their customer-facing LLM chatbots.
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