Dan Cook - Reliability & Operations Manager; Jamie Buchanan - Senior Site Reliability Engineer from Trainline. Dan and Jamie will be discussing what incidents look like at Trainline, the process and tooling with which these are incidents are handled and what incident data is captured. They’ll also dig into some analysis of this data to identify whether there is any seasonality to Trainline’s incidents, what impact growth can have on incidents and discuss areas to focus on to improve overall Reliability.