Modern messaging technology has facilitated a trend towards highly compact, short messages send by users who can presume a great amount of context held between the communicating parties.  The rules of grammar may be discarded and often visible errors are a normal part of the conversation.

Good mornink morning Yet such short messages are also important for businesses whose users are unlikely to read a large block of text upon completing an order.  Similarly, a business might want to offer assistance and effective question and answering solutions in an automated and ideally multi-lingual way.  In this episode, we discuss techniques for designing solutions like that.