"We don't need to transform" said no CEO ever. Everybody's transforming, seemingly all the time. But transformations can feel like pushing water uphill, even when people agree that change is needed. This is because most enterprises overlook findings from neuroscience, behavioural science, and psychology that describe how people change and under what conditions. This keynote focuses on how to overcome four behavioural hotspots that show up in just about every transformation.
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Speaker
Mary Mesaglio
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talks
Mary Mesaglio is a Distinguished Vice President, Analyst. Her research focuses on how to help global enterprises execute transformations in the real world, with all the human behavioural messiness that real-world change implies. She works with enterprises on how to create clear principes, how to scale change messages, how to be rigorous about the behavioural side of transformation and how to make change real.
Mary is a frequent keynote speaker for Gartner and externally. In 2023, she co-led the creation of the opening keynote for IT Symposium Xpo, delivered in five geographies across the world. The keynote focused on Generative AI and the giant leap it represents in how humans and machines interact. Recent work includes: Lighthouse Principles: Charting a Course Through the Chaos; In an AI World, We Need Better Humans; What if your Most Human-Centric Leader is a Machine? and Why WonâÂÂt They Just Change? How Behavioral Science is the Key to Transformation.
Mary is Canadian and lives in Barcelona, Spain. She is fluent in English, Spanish, French and also speaks Catalan. She is learning Japanese.
Bio from: gartner-data-analytics-uk-2025
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Communicating the reality of what can be achieved with AI against what people think can be achieved can be challenging, and risky, especially when it's your boss. Join this session to learn effective communication techniques and methods for navigating internal politics to help reset expectations and chart a realistic course for using AI in your organization.