Join us to explore how leading companies like Xero are harnessing the power of Generative AI to deliver hyper-personalized, intelligent experiences that drive real results. From cutting case volumes by 20% to improving search precision and accelerating self-service, you’ll see how these innovators are using relevance-augmented GenAI to meet people in the moment—with the right answer.
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Speaker
Nigel Piper
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talks
Nigel is the Executive General Manager - Customer Experience at Xero, leading the award winning global Customer Experience and Customer Technology teams. His teams provide advice, enable community collaboration, and provide digital support to Xero’s growing customer base, which is currently over 4.4m subscribers.
His 650 team members can be found in a number of countries around the world including NZ, Australia, and the UK enabling Xero to maintain a deep link with customers globally.
Bio from: gartner-data-analytics-apac-2025
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