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Mark Nielsen

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Lead MLOps Engineer Intermountain Healthcare

Mark Nielsen is a lead MLOps Engineer at Intermountain Health and helps lead in the governance, deployment, and monitoring of ML models to ensure better implementation of these models into patient and caregiver workflows. He’s passionate about machine learning, automation, and programming and has experience in both finance and healthcare sectors. He is a proud alumnus of both Utah State and Brigham Young Universities where he obtained degrees in math and statistics. In his spare time, he enjoys spending time with his family, tinkering with various robotics projects, or designing something to print on his 3d printer.

Bio from: Data + AI Summit 2025

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LLMOps at Intermountain Health: A Case Study on AI Inventory Agents

In this session, we will delve into the creation of an infrastructure, CI/CD processes and monitoring systems that facilitate the responsible and efficient deployment of Large Language Models (LLMs) at Intermountain Healthcare. Using the "AI Inventory Agents" project as a case study, we will showcase how an LLM Agent can assist in effort and impact estimates, as well as provide insights into various AI products, both custom-built and third-party hosted. This includes their responsible AI certification status, development status and monitoring status (lights on, performance, drift, etc.). Attendees will learn how to build and customize their own LLMOps infrastructure to ensure seamless deployment and monitoring of LLMs, adhering to responsible AI practices.