with
Zaib Rizwan
(YouTube Business Technology)
,
Matthew Clare
(Google Cloud)
,
Nitin Bisain
(Youtube Business Technology)
,
Katherine Zhao
(Google Cloud)
Empower employees to more efficiently and effectively handle customer interactions. Learn about the Agent Assist capabilities that provide real-time assistance and coaching to customer service employees. Discover how Conversational Insights and Quality AI can automate quality management, and provide data-driven insights to boost operational efficiency and agent performance. This session will dive into the new capabilities with product demos, expert guidance, and insights from customers who have deployed them in production.