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Shaun Cassells

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Shaun Cassells is a trailblazer in Unified Endpoint Management (UEM) and Digital Employee Experience (DEX), with nearly three decades of experience shaping how global enterprises deliver and evolve technology experiences. He has partnered with the world’s largest organizations to lead complex transformations, combining deep technical expertise with strategic vision to drive measurable business outcomes. As a Solution Engineering Team Manager, Shaun leads high-performing teams focused on innovation, empathy, and customer success. A sought-after keynote speaker, he has presented at premier industry events including ServiceNow, Gartner, Microsoft, Forrester, and others - sharing insights that bridge enterprise technology with human impact.

Bio from: Microsoft Ignite 2025

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Digital friction hinders workforce potential. In this session, TeamViewer demonstrates how real-time data, automation, and AI can eliminate friction at scale. You'll see how TeamViewer ONE turns remote support data into actionable insights, automatically deploying fixes to keep systems running smoothly. Learn how AI empowers IT to shift from reactive to proactive, and explore the future of agentic AI. Join us for a demo and discover how to enhance the digital employee experience.