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Speaker

Matteo Ciccozzi

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talks

Senior Machine Learning Engineer EarnIn

Matteo has experience building platforms to automate data and machine-learning workflows as well as agentic workflows and applications that leverage LLMs. He has experience working with data processing and streaming technologies like Apache Spark, Apache Kafka, and Debezium; generative AI application development frameworks like LangGraph; and machine learning frameworks such as scikit-learn, PyTorch, and MLFlow. His interests include learning about distributed systems, software architecture, and computer science theory. Outside of the technical domain, Matteo is an avid surfer.

Bio from: Data + AI Summit 2025

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GenAI Observability in Customer Care

Customer support is going through the GenAI revolution, but how can we use AI to foster deeper empathy with our end users?To enable this, Earnin has built its GenAI observability platform on Databricks, leveraging Lakeflow Declarative Pipeliness, Kafka and Databricks AI/BI.This session covers how we use Lakeflow Declarative Pipelines to monitor our customer care chatbot in near real-time and how we leverage Databricks to better anticipate our customers' needs.