Send us a text Instituting a practice around exercising... oh, and outlining the Customer Success Management profession with Janine Sneed, VP Customer Success, IBM.  Show Notes  01:12 The exercise formula  04:42 Janine's career ladder  08:50 What is Customer Success Management (CSM) 13:30 The CSM practice  19:40 Creating is easy, scaling is hard  24:02 It's hard to say NO. Being intentional.  28:08 Product deployment by definition  32:38 The hiring process and team makeup  42:01 Dissecting churn  Find Janine: linkedin.com/in/janine-sneed-1aa2696 Website: janinesneed.substack.com  Want to be featured as a guest on Making Data Simple? Reach out to us at [[email protected]] and tell us why you should be next. Abstract Making Data Simple Podcast is hosted by Al Martin, WW VP Account Technical Leader IBM Technology Sales, where we explore trending technologies, business innovation, and leadership ... while keeping it simple & fun.  Want to be featured as a guest on Making Data Simple? Reach out to us at [email protected] and tell us why you should be next. The Making Data Simple Podcast is hosted by Al Martin, WW VP Technical Sales, IBM, where we explore trending technologies, business innovation, and leadership ... while keeping it simple & fun.

Send us a text In this episode, host Al Martin continues with part two of his conversation with Janine Sneed about her two roles at IBM: Chief Digital Officer and VP of Customer Success for IBM Data and AI. Janine discusses her involvement with the GROW initiative and offers practical advice for career and life.

Show notes:

00:00 - Check us out on YouTube and SoundCloud. 00:10 - Connect with Producer Steve Moore on LinkedIn and Twitter. 00:15 - Connect with Producer Liam Seston on LinkedIn and Twitter. 00:20 - Connect with Producer Rachit Sharma on LinkedIn. 00:25 - Connect with Host Al Martin on LinkedIn and Twitter. 00:40 - Connect with Janine Sneed on LinkedIn and Twitter. 04:00 - Check out this great overview of AI. 04:30 - What is Data governance framework? 16:30 - Connect with Rob Thomas. Want to be featured as a guest on Making Data Simple? Reach out to us at [email protected] and tell us why you should be next. The Making Data Simple Podcast is hosted by Al Martin, WW VP Technical Sales, IBM, where we explore trending technologies, business innovation, and leadership ... while keeping it simple & fun.

Send us a text In part 1 of a part 2 series, host Al Martin peels the onion with Janine Sneed. Bold, energetic, passionate, and results-driven, Janine serves in two distinct roles at IBM: Chief Digital Officer and VP of Customer Success for IBM Data and AI. This week, Janine and Al look at product management, customer success, and digital transformation.

Shownotes:  00:00 - Check us out on YouTube and SoundCloud. 00:10 - Connect with Producer Steve Moore on LinkedIn and Twitter. 00:15 - Connect with Producer Liam Seston on LinkedIn and Twitter. 00:20 - Connect with Producer Rachit Sharma on LinkedIn. 00:25 - Connect with Host Al Martin on LinkedIn and Twitter. 00:40 - Connect with Janine Sneed on LinkedIn and Twitter. 03:03 - Product Management. 06:25 - Customer Success. 09:20 - Digital Transformation. 27:38 - Customer Journey Maps. Want to be featured as a guest on Making Data Simple? Reach out to us at [email protected] and tell us why you should be next. The Making Data Simple Podcast is hosted by Al Martin, WW VP Technical Sales, IBM, where we explore trending technologies, business innovation, and leadership ... while keeping it simple & fun.