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Whei-Jen Chen

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Title & Speakers Event
Human expertise and empathy in an AI world 2025-04-10 · 17:30
Jen Grant – Chief Marketing Officer @ Dialpad , Natalie Owen – Director, Automatic Speech Recognition @ Dialpad

How do you blend AI efficiency with human empathy to build stronger, lasting customer relationships? With the rise of AI, the human element is increasingly a critical differentiator for companies. Join Dialpad Chief Marketing Officer, Jen Grant, and Dialpad Director, Automatic Speech Recognition, Natalie Owen, to learn how organizations can deliver real-time coaching and context-aware suggestions that empower agents to deliver emotionally resonant, high-value customer interactions.

This Session is hosted by a Google Cloud Next Sponsor.
Visit your registration profile at g.co/cloudnext to opt out of sharing your contact information with the sponsor hosting this session.

 Google Cloud Next '25
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