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Google Cloud Next session 2025-04-10 at 17:30

Human expertise and empathy in an AI world

Event: Google Cloud Next '25

Speakers

Jen Grant

Chief Marketing Officer · Dialpad

Natalie Owen

Director, Automatic Speech Recognition · Dialpad

Topics

AI/ML Cloud Computing GCP Marketing

Description

How do you blend AI efficiency with human empathy to build stronger, lasting customer relationships? With the rise of AI, the human element is increasingly a critical differentiator for companies. Join Dialpad Chief Marketing Officer, Jen Grant, and Dialpad Director, Automatic Speech Recognition, Natalie Owen, to learn how organizations can deliver real-time coaching and context-aware suggestions that empower agents to deliver emotionally resonant, high-value customer interactions.

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