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Google Cloud Next session 2024-04-09 at 21:15

Modernizing customer service with generative AI

Event: Google Cloud Next '24

Speakers

Rahul Garg

Head of AI & Data Solutions · Google Cloud

Shantanu Misra

Group Product Manager · Google Cloud

Dan Marquez

Consulting Account Leader · Google Cloud

Hadeer Hassaan

SVP, Customer Operations · Bell Canada

Topics

AI/ML GenAI Cloud Computing GCP Analytics

Description

Generative AI has emerged as a powerful tool for revolutionizing customer service, offering unprecedented capabilities to personalize interactions, assisting agents, providing insights and analytics, automating tasks, and enhancing customer satisfaction. This session will explore how the latest generative AI technology can be applied to transform key areas of customer service.

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