AI and Machine Learning will become an integral part of your marketing analytics life so before Matt Gershoff explains how it works, Jim walks you through what it is and how it is being used. From natural language processing and computer vision to chatbots and robots, you'll see how AI is applied to customer interaction. Then, Jim dives into machine learning so you can determine which software services are worth your time, communicate better with the data scientists in your company, decide to become one yourself, and figure out how and where to bring AI and ML into your marketing tool suite.