This session features Richard Lewis, Senior Solution Architect at Matillion, in conversation with Daniel Adams, Global Analytics Manager, from Edmund Optics, as they share how data integration, AI, and cloud technologies transformed technical support and accelerated time to value. Edmund Optics’ team of 50 highly skilled engineers faced a flood of repetitive technical inquiries, averaging 25 minutes per response, across a catalog of 34,000+ components. To streamline support, they partnered with Matillion, Snap Analytics, and Snowflake to build an AI-powered chatbot. Deployed in just 10 weeks, the chatbot delivers instant, consistent answers to common queries, freeing engineers to tackle complex issues and dramatically improving support efficiency.