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Google Cloud Next session 2025-04-10 at 20:30

Taking Gemini to the skies to redefine customer support at United Airlines

Event: Google Cloud Next '25

Speakers

Kapil Dabi

America’s Market Lead for Retail and Consumer · Google Cloud

Mario Ciabarra

CEO | Founder · Quantum Metric

Rachel Walker

Managing Director of Service Transformation · United Airlines

Topics

AI/ML LLM

Description

This session delves into the practical applications of AI in transforming customer support within the travel and retail industries. We’ll examine how businesses are pairing real-time digital insights with AI-powered conversational servicing to enhance customer interactions and streamline support processes. Explore real-world examples of how these advancements are leading to significant improvements in efficiency, customer satisfaction, and agent empowerment.