At Italgas, Europe’s leading gas distributor both by network size and number of customers, we are spearheading digital transformation through a state-of-the-art, fully-fledged Databricks Intelligent platform. Achieved 50% cost reduction and 20% performance boost migrating from Azure Synapse to Databricks SQL Deployed 41 ML/GenAI models in production, with 100% of workloads governed by Unity Catalog Empowered 80% of employees with self-service BI through Genie Dashboards Enabled natural language queries for control-room operators analyzing network status The future of gas distribution is data-driven: predictive maintenance, automated operations, and real-time decision making are now realities. Our AI Factory isn't just digitizing infrastructure—it's creating a more responsive, efficient, and sustainable gas network that anticipates needs before they arise.