This talk is a walk through throug a number of ways maintainers of open-source projects (for example Airflow) can improve the communication with their users by exercising empathy. This subject is often overlooked in the cirriculum of average developer and contributor, but one that can make or break the product you developed, simply because it will become more approachable for users. Maintainers often forget or simply do not realize how many assumptions they have in their head. There are a number of techniques maintainers can use to improve it. This talk will walk through a number of examples (from Airflow and other projects), reasoning and ways how communication between maintainers and users can be improved - in the code, documentation, communication but also with involving and engaging the users they are commmunicating with, as more often than not - the users might be of great help when it comes to communication with them - if only asked. This talk is for both - maintainers and users, as I consider communication between users and maintainers two way street.

This session is about the state and future plans of the multi-tenancy feature of Airflow. Airflow has traditionally been single-tenant product. Mutliple instances could be bound together to provide a multi-tenant implementation and when using a modern infrastructure - Kubernetes - you could even reuse resources between those - but it was not a true “multi-tenant” solution. But Airflow becomes more of a platform now and the needs for multi-tenancy as a feature of the platform are highly expected by a number of users. In 2022 we’ve started to add multi-tenant features and we are aiming to make Airflow Multi-Tenant in the near* future. This talk is about the state of the multi-tenancy now and the future plans we have for Airflow becoming full multi-tenant platform.

This workshop is sold out By attending this workshop, you will learn how you can become a contributor to the Apache Airflow project. You will learn how to setup a development environment, how to pick your first issue, how to communicate effectively within the community and how to make your first PR - experienced committers of Apache Airflow project will give you step-by-step instructions and will guide you in the process. When you finish the workshop you will be equipped with everything that is needed to make further contributions to the Apache Airflow project.