Discover how Microsoft 365 Copilot customers Carrier, Mastercard and Vodafone successfully rolled out Copilot. Learn how they activated leaders and champions, enabled users, and created inspiring, hands-on experiences to drive adoption and usage.

Delivered in a silent stage breakout.

This session explores building sensitive data protection directly into Retrieval-Augmented Generation (RAG) architectures. We'll demonstrate how to leverage Cloud Data Loss Prevention (Cloud DLP) and the Faker Library to anonymize sensitive data within the RAG pipeline. The session will cover techniques for reversible transformations using Memorystore and Firestore for data mapping, and discuss integrating these methods with Large Language Models (LLMs) like Gemini via LangChain and Vertex AI Search. Learn how to create secure and compliant AI solutions that protect sensitive data and adhere to regulations like the EU AI Act.

Want to control the output of your AI agents? This session explores essential Agent Ops practices, including metrics-driven development, large language model (LLM) evaluation with retrieval-augmented generation (RAG) and function calling, debugging with Cloud Trace, and learning from human feedback. Learn how to optimize agent performance and drive better business outcomes.

This session provides strategies for maximizing business value with generative AI. We cut through the hype and offer actionable insights for building and deploying advanced gen AI business capabilities. We'll delve into strategies that our customers use to get the most out of their AI investment, explore the essential foundations for scaling up, and share a vision for the future of business operations transformed by agentic AI.

The telecom industry has always been critical to advancing how we communicate, work, and play, whether through creation of our mobile world or streaming through high bandwidth connectivity. In this session we will explore how communication service providers from around the globe are leveraging AI agents across their workforce, customer experience, field operations, network operations, and more.

Out-of-the-box models from Google Cloud, open source, and other providers are extremely powerful. However, each model will give the same results to users from the same prompts. That’s where your valuable, proprietary data comes in. Google Cloud’s data and AI workflows are vertically integrated to simplify the use of your proprietary data to build, customize, and augment models so they’re optimized for your unique use cases. Join this session to learn more about how the Vertex AI platform facilitates this process from end-to-end and how Vodafone’s approach to data and AI fuels innovation.

Click the blue “Learn more” button above to tap into special offers designed to help you implement what you are learning at Google Cloud Next 25.

There is nothing more critical than getting customer experience right. The channels and information we leverage to truly serve the customer is exploding with positive outcomes. In this session, BT Group, Vodafone, and AT&T will share their approach, strategies, and results supercharging use cases and delivering differentiated customer experience. Join us to hear about these real world deployments, lessons learned, and how AI is being used to drive innovation and business growth.

Click the blue “Learn more” button above to tap into special offers designed to help you implement what you are learning at Google Cloud Next 25.

This session provides strategies for maximizing business value with generative AI. We cut through the hype and offer actionable insights for building and deploying advanced gen AI business capabilities. We'll delve into strategies that our customers use to get the most out of their AI investment, explore the essential foundations for scaling up, and share a vision for the future of business operations transformed by agentic AI.