AI is revolutionizing contact centers, but the gap between AI leaders and laggards isn't just about technology—it's about a fundamental shift in customer loyalty. In this Spotlight, Dialpad and Google leadership will discuss the five AI adoption strategies separating industry champions from the rest. Top performers leverage industry-specific models and micro-data intelligence to advance business outcomes. But here's the twist: humans are the multiplier. Discover how leading organizations are rewriting the rules of human-AI collaboration, ensuring AI augments—not replaces—their workforce. Join us for an insightful discussion and live demo of market-shifting AI innovations.

This Session is hosted by a Google Cloud Next Sponsor.
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See a live demo on how Dialpad streamlines communications and extracts real-time insights from business conversations. Our Ai-powered customer communications platform seamlessly combines contact center and sales-related functionality with voice, video, and messaging, empowering organizations to build stronger customer relationships. Come see how features, such as Ai CSAT, Ai Recaps, and Ai Playbooks, can transform your business outcomes.

This Session is hosted by a Google Cloud Next Sponsor.
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How do you blend AI efficiency with human empathy to build stronger, lasting customer relationships? With the rise of AI, the human element is increasingly a critical differentiator for companies. Join Dialpad Chief Marketing Officer, Jen Grant, and Dialpad Director, Automatic Speech Recognition, Natalie Owen, to learn how organizations can deliver real-time coaching and context-aware suggestions that empower agents to deliver emotionally resonant, high-value customer interactions.

This Session is hosted by a Google Cloud Next Sponsor.
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Discover how the platform approach of Vertex AI streamlines the entire process of experimenting with and productionizing models – from model selection and customization to deployment. Join this session for demonstrations and practical applications of the new SDK, including “Help me write” in Vertex AI Studio, Prompt Optimizer, evaluation tools, data connection, and search grounding capabilities.

Increased productivity and efficiency are baseline expectations. AI must drive business transformation by going beyond the bottom-line to reshape customer experiences, streamline operations, and achieve strategic goals. Join Dialpad’s Natala Menezes, VP of Product Marketing and Randstad's Ryan Henry, Director of Infrastructure Services for a conversation about how Randstad gets real ROI with smarter processes. 

This Session is hosted by a Google Cloud Next Sponsor.
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Dialpad offers support for fast growing venture backed startups looking to scale revenue or impact. Support customers, drive sales, and collaborate with your team—all in one, beautiful Ai-powered app. Join us to learn about Dialpad’s benefits to founders including product discounting and client advocacy. By attending this session, your contact information may be shared with the sponsor for relevant follow up for this event only.

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Join CEO, Craig Walker, as he recaps Dialpad’s "12 Months of AI" initiative. A spinout of Google, learn how Dialpad’s build on Google Cloud was crucial to providing scalability and unveiling new features monthly. Gain insights into lessons learned through Dialpad’s $50 million commitment to AI and how to leverage these features for scalable revenue growth in this enlightening session. By attending this session, your contact information may be shared with the sponsor for relevant follow up for this event only.

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Explore the world of artificial intelligence (AI) with insights straight from Dialpad AI customers. Discover firsthand how AI is making a significant impact on business decisions, from the intricacies of its implementation to the reasons behind its effectiveness. Join our panel discussion with Dialpad customers to gain valuable perspectives on the transformative power of AI in driving business success.

By attending this session, your contact information may be shared with the sponsor for relevant follow up for this event only.

Click the blue “Learn more” button above to tap into special offers designed to help you implement what you are learning at Google Cloud Next 25.