AI is revolutionizing contact centers, but the gap between AI leaders and laggards isn't just about technology—it's about a fundamental shift in customer loyalty. In this Spotlight, Dialpad and Google leadership will discuss the five AI adoption strategies separating industry champions from the rest. Top performers leverage industry-specific models and micro-data intelligence to advance business outcomes. But here's the twist: humans are the multiplier. Discover how leading organizations are rewriting the rules of human-AI collaboration, ensuring AI augments—not replaces—their workforce. Join us for an insightful discussion and live demo of market-shifting AI innovations.

This Session is hosted by a Google Cloud Next Sponsor.
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Join CEO, Craig Walker, as he recaps Dialpad’s "12 Months of AI" initiative. A spinout of Google, learn how Dialpad’s build on Google Cloud was crucial to providing scalability and unveiling new features monthly. Gain insights into lessons learned through Dialpad’s $50 million commitment to AI and how to leverage these features for scalable revenue growth in this enlightening session. By attending this session, your contact information may be shared with the sponsor for relevant follow up for this event only.

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