AI is revolutionizing contact centers, but the gap between AI leaders and laggards isn't just about technology—it's about a fundamental shift in customer loyalty. In this Spotlight, Dialpad and Google leadership will discuss the five AI adoption strategies separating industry champions from the rest. Top performers leverage industry-specific models and micro-data intelligence to advance business outcomes. But here's the twist: humans are the multiplier. Discover how leading organizations are rewriting the rules of human-AI collaboration, ensuring AI augments—not replaces—their workforce. Join us for an insightful discussion and live demo of market-shifting AI innovations.

This Session is hosted by a Google Cloud Next Sponsor.
Visit your registration profile at g.co/cloudnext to opt out of sharing your contact information with the sponsor hosting this session.