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Richard Lavers

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with Richard Lavers (New Hampshire Employment Security) , Kierston Howard (Google Cloud) , Mohandas Sundareswaran (State of Georgia - Georgia Department of Human Services)

Discover how government agencies are harnessing the power of artificial intelligence (AI) to streamline public health and labor services. Delve into the practical benefits of using AI to simplify scheduling, access medical records, and receive crucial information, as well as the transformative potential to provide citizens with a secure, personalized, and responsive experience. This session explores how document automation and natural language interactions enhance the claimant journey, leading to improved access and satisfaction. Learn how government agencies leverage AI to deliver efficient, inclusive, and impactful services to their communities.

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