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Chung Heong Gooi

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Chung Heong Gooi

2

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Partner Group Engineering Manager Microsoft

Chung Heong Gooi is a Partner Group Engineering Manager at Microsoft with over two decades of experience in engineering leadership and AI-driven enterprise solutions. He leads a globally distributed team focused on transforming employee experiences through conversational AI and people analytics, delivering capabilities like the Employee Self-Service Agent and People Analytics in Copilot. His team collaborates with Microsoft Copilot Studio, Microsoft AI, and Bizchat to integrate advanced AI into HR, IT, and facilities, enabling data-driven leadership decisions. He is dedicated to innovation, collaboration, and scalable AI-driven solutions to reshape the future of the workplace.

Bio from: Microsoft Ignite 2025

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Build the single front door experience for your employees with the Employee Self-Service Agent in Microsoft 365 Copilot. In this lab, get hands on with configuring and extending the Agent in Copilot Studio, Learn to connect HR/IT systems and third-party agents, customize workflows, and see how deploying this agent streamlines support, reduces tickets, and boosts employee satisfaction—all with enterprise-grade security.

Please RSVP and arrive at least 5 minutes before the start time, at which point remaining spaces are open to standby attendees.

Build the single front door experience for your employees with the Employee Self-Service Agent in Microsoft 365 Copilot. In this lab, get hands on with configuring and extending the Agent in Copilot Studio, Learn to connect HR/IT systems and third-party agents, customize workflows, and see how deploying this agent streamlines support, reduces tickets, and boosts employee satisfaction—all with enterprise-grade security.

Please RSVP and arrive at least 5 minutes before the start time, at which point remaining spaces are open to standby attendees.