Organizations face case management challenges that require insight, responsiveness, and collaboration. IBM® Case Manager, Version 5.1.1, is an advanced case management product that unites information, process, and people to provide the 360-degree view of case information and achieve optimized outcomes. With IBM Case Manager, knowledge workers can extract critical case information through integrated business rules, collaboration, and analytics. This easy access to information enhances decision making ability and leads to more successful case outcomes. IBM Case Manager also helps capture industry best practices in frameworks and templates to empower business users and accelerate return on investment. This IBM Redbooks® publication introduces the case management concept. It includes the reason for and benefits of case management, and why it is different from the traditional business process management or content management. In addition, this book addresses how you can design and build a case management solution with IBM Case Manager, and integrate that solution with external products and components. This book is intended to provide IT architects and IT specialists with the high-level concepts of case management and the capabilities of IBM Case Manager. In addition, it serves as a practical guide for IT professionals who are responsible for designing, building, and deploying IBM Case Manager solutions.

IBM® FileNet® Platform is a next-generation, unified enterprise foundation for the integrated IBM FileNet P8 products. It combines the enterprise content management with comprehensive business process management and compliance capabilities. IBM FileNet P8 addresses the most demanding compliance, content, and process management needs for your entire organization. It is a key element in creating an agile, adaptable enterprise content management (ECM) environment necessary to support a dynamic organization that must respond quickly to change. In this IBM Redbooks® publication, we provide an overview of IBM FileNet P8 and describe the core component architecture. We also introduce major expansion products that extend IBM FileNet P8 functionality in the areas of content ingestion, content accessing through connectors and federation, the application framework, and discovery and compliance. In this book, we discuss the anatomy of an ECM infrastructure, content event processing, content life cycle, and business processes. This book gives IT architects, IT specialists, and IT Technical Sales a solid understanding of IBM FileNet P8 Platform, its architecture, its functions and extensibility, and its unlimited capabilities.

This IBM® Redbooks® publication can help you develop content and process management applications with IBM FileNet® APIs. The IBM FileNet P8 suite of products contains a set of robust APIs that range from core platform APIs to supporting application APIs. This book focuses specifically on Content Engine and Process Engine APIs. Content Engine API topics that we discuss include creating, retrieving, updating, and deleting objects; querying and viewing documents; and batching and batch execution. We also explore more complex topics, including permissions and authorization, versioning, relationships, annotations, workflow subscriptions and event actions, metadata discovery, and dynamic security inheritance. Process Engine API topics that we discuss include launching a workflow, searching for and processing work items, and working with process status. The more complex topics we cover include, Component Integrator application space, role, workbasket, resource navigation in Process Engine REST API, ECM Widgets, and building a custom Get Next In-basket widget. To help you better understand programming with IBM FileNet APIs, we provide a sample application implemented for a fictional company. We include the data model, security model, workflows, and various applications developed for the sample. You can download them for your reference. This book is intended for IBM FileNet P8 application developers. We recommend using this book in conjunction with the online ECM help.