Explore how Dynamics 365 and Microsoft 365 Copilot deliver agentic CX, helping organizations drive revenue and improve CSAT. We’ll delve into real-world impacts, lessons learned, and what’s next for those embracing this shift. Finally, learn about CRM and CCaaS innovations and hear Microsoft’s AI vision to transform revenue-generating functions.
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Speaker
Ryan Braastad
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talks
Ryan Braastad is a Director of Product Marketing where he leads customer experience product strategy, thought leadership, and adoption programs that help CX organizations realize business value with AI agents, using M365 Copilot and D365 (sales, service). Ryan has over 17 years of technology leadership experience spanning several startups, AWS and Salesforce.
Bio from: Microsoft Ignite 2025
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