Katarzyna Zelazny is the Global Portfolio Lead for AI-Powered Support at Capgemini, where she defines and drives the strategy for transforming how organizations deliver employee support. With more than 15 years of experience across service delivery, digital workplace, and automation, Katarzyna leads the development and scaling of the AI-Powered Service Desk; integrating conversational AI, voice automation, intelligent workflows, and agent assist capabilities to create more efficient and intuitive support experiences. She works with global clients to modernize operating models, improve resolution times, and reduce complexity in support processes. Katarzyna also collaborates across product, delivery, and partner teams to ensure that AI-driven solutions are adopted effectively and deliver measurable value. Her role centers on shaping a scalable portfolio that supports enterprise customers worldwide, helping them evolve from traditional support models to more proactive, automated, and employee-centric services.