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Nichola Freund

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Founder and CEO Workstream.io

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Data teams: kill your service desk

I have spoken with many data people about their most hated tool: the “service desk” used to manage the requests of others.

One team has a Slack channel called “data-sucks.” The name tells you much about people’s feelings. Others use Google forms, JIRA Service Desk, or some horrifying combination.

Teams debate the ways that they can prevent, or reduce, these requests in the first place. Should we make requests more difficult? Are we stuck in the service trap? Should we enable self-service analytics?

Initiatives are undertaken, and afterwards is a terrible truth: the questions and our loathing remain. And the others? They still hate making the requests, too.

Why do we all feel this way, and why are we still unable to do anything about it?

Check the slides here: https://docs.google.com/presentation/d/1-JmXX1RZHLf3VKRZJoPHw-QFUodODzOmu13GJSVdkM4/edit?usp=sharing

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Send us a text Meet Nicholas Freund, Founder and CEO of Workstream.io. Nicholas spearheads a seed-stage technology startup that integrates directly with analytical tools data, and existing workflows, to empower data teams to use data assets in a more effective way. 01:50 Meet Nichola Freund05:18 Why leave the golden child : Tesla?14:10 Time to start another data company18:37 A startup in COVID21:30 The Workstream pitch25:30 A use case example29:16 Competitive differentiation34:40 Monetization and growth39:31 Launch complete41:42 Kill Your service desk!46:03 Company culture48:31 Recommended booksLinkedIn: linkedin.com/in/nick-from-workstream Website: https://www.workstream.io Want to be featured as a guest on Making Data Simple? Reach out to us at [email protected] and tell us why you should be next. The Making Data Simple Podcast is hosted by Al Martin, WW VP Technical Sales, IBM, where we explore trending technologies, business innovation, and leadership ... while keeping it simple & fun. Want to be featured as a guest on Making Data Simple? Reach out to us at [email protected] and tell us why you should be next. The Making Data Simple Podcast is hosted by Al Martin, WW VP Technical Sales, IBM, where we explore trending technologies, business innovation, and leadership ... while keeping it simple & fun.

Summary There is a constant tension in business data between growing siloes, and breaking them down. Even when a tool is designed to integrate information as a guard against data isolation, it can easily become a silo of its own, where you have to make a point of using it to seek out information. In order to help distribute critical context about data assets and their status into the locations where work is being done Nicholas Freund co-founded Workstream. In this episode he discusses the challenge of maintaining shared visibility and understanding of data work across the various stakeholders and his efforts to make it a seamless experience.

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